FAQ´S

01. The order

When do I receive my order?

Allow for 1 business day to process the order and 2-7 business days for delivery in Standar Shipping.

I now see the longer delivery time of (a part of) my order. How can I cancel it?

If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.

02. Shipment

Shipping within the USA:

Free Standard Shipping On All U.S. Orders Over $49.
For orders under $49, we offer flat rate standard shipping for $7.99. With standard shipping.

I want my order faster

Flat Rate Expedited Shipping is $12.95. Please allow for 1 business day to process the order, and 2-5 business days for delivery.
Flat Rate Priority Shipping is $22.95. Please allow for 1 business day to process the order, and 2-3 business days for delivery.

03. Refunds

Late or missing refunds

If we have initiated a refund and you haven’t yet seen it credited back to you, please first check your bank account again! These things typically have a processing time before the refund is officially posted. Then contact your credit card company or bank. If you’ve done all of this and you still have not received your refund after 5-7 business days from when the refund was initiated, please contact us

Conditions

*Our 100% money-back guarantee applies to all products purchased within the last 90 days. If a product was purchased more than 90 days ago, the product is no longer refundable. Customers who have received $200 in refunded product are no longer guaranteed money back and will be taken care of on a case-by-case basis.

04. Returns, exchanges and complaints

100% Refund + Keep The Product

We trust you will love Only For Products, so we invite you to try a product for up to 30 days*. If you’re not happy in any way, call or email us for a full refund! Only For's has a no-hassle, full refund policy: no return necessary! As you can see, your happiness is important to us. We want our customers to always feel safe ordering from us, knowing we care about your well-being. We are a mother-daughter owned business and it is important to us that our customers feel that they are treated as family too. To initiate a refund, please email us at: contacto@o4gt.com or call our customer care line: (732) 979 2173

Exchanges or damaged products

We are sorry that you received your product in poor condition or that you received it changed, your satisfaction is our priority, please follow the steps and we will gladly keep you informed of the status of your return.

o If the product is different from the one you requested, please leave it in its original packaging and print the corresponding guide that we will send you later. If you still want the shipment of the requested product, please refer it in the mail and we will gladly send it to you at no cost to you. Remember to send the details of your return contacto@o4gt.com

o If your product arrived damaged, please take a photo for your control and send it to contacto@o4gt.com referring your order number and date of receipt.

o Please print the exchange guide that is attached to the return confirmation by email and take the product to the parcel service so that they can return the order to us. Once we receive the product at our Cedis we will let you know and we will proceed with the refund of your money, or with the replacement of the product and we will send it back to you at no cost to you. Remember that in case of exchange, the product must return in perfect condition so that we can approve the new shipment. Otherwise we will see the need to charge you the freight in question.

o In the event that the product is out of stock but we are close to receiving it at our Distribution Center, we will let you know the estimated date of receipt and we will ask you to confirm if you wish to wait or if you prefer the return of your money.

o In liquidation products or with extraordinary discount, we will not make changes or refunds. We will always let you know the conditions in which we will deliver those products so that you are not surprised and can decide if it suits you.

o When your return is derived from a failure in the application of the product, we ask you to please send us the details of the batch that is printed, the order number and the date of receipt in the email to contacto@o4gt.com. Please help us by sending images of the product and/or the applied area so that we can begin the diagnosis and give you an accurate solution.

o In the event that you return or request a change of a product that has not been opened, we remind you that you have up to 7 days, after receipt, to proceed with the request and that we can carry out the corresponding procedure.

o If you return a different product or one that is in a different state than it was shipped, we will not be able to process your refund.

o If the reason for the return of the product is not because it is a damaged, defective or incorrect product, we will not reimburse the shipping costs or any other service related to your order; We will only refund the value of the product at the price at which it was purchased. Remember that the product you return must be in perfect condition and must be within the period prior to expiration.

o It is our priority to resolve any failure as soon as possible, please help us with the points referred to and we will try to do it in the shortest time possible.